Shipping // T-shirts
T-shirts are designed by me, printed in the UK by Teemill on 100% organic cotton t-shirts, and shipped out to you in environmentally friendly paper packaging.
To check if we can ship to your country, have a look at the list below.
We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too! Countries we ship to currently (subject to change):
Andorra / Argentina / Australia / Austria / Belgium / Bulgaria / Canada / Cape Verde / China / Costa Rica / Croatia / Czech Republic / Denmark / Egypt / Estonia / Falkland Islands / Faroe Islands / Finland / France / Georgia / Germany / Gibraltar / Greece / Greenland / Guernsey / Hungary / Iceland / Indonesia / Ireland / Isle of Man / Israel / Italy / Japan / Jersey / Kenya / Latvia / Liechtenstein / Lithuania / Luxembourg / Malta / Mexico / Monaco / Netherlands / New Caledonia / New Zealand / Norfolk Island / Norway / Poland / Portugal / Romania / San Marino / Senegal / Serbia / Singapore / Slovakia / Slovenia / South Africa / Spain / Sweden / Switzerland / Taiwan / United Kingdom / United States / United States Minor Outlying Islands / Uruguay
If your country isn't showing in the list, sadly, we cannot ship to this location. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to. We are unable to offer to ship to a country on a one-off basis, or change territories by request.
Shipping // Fine Art Prints
Fine Art Prints are fulfilled by The Print Space - Carbon Neutral Art Printing.
Unframed print orders to the UK and EU/EEA are sent via postage.
Orders shipped outside the UK and EU/EEA, i.e USA, Canada, Australia are always shipped via Express Courier,
as are all framed orders.
With production in the UK & Germany, we guarantee no extra customs charges on UK-EU print-only or drop shipped framed orders.
Shipping is charged per order for print only orders. Framed orders are charged shipping per frame unit.
Site Shipping Policy
Orla Stevens ("we" and "us") is the operator of (https://www.orlastevens.com) ("Website"). By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on my service mutually.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Orla Stevens will happily accept returns on books, calendars, cards and artwork due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through e-mail.
(Orla Stevens) will process to store credit the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Orla Stevens will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Orla Stevens to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer tracking information to keep an eye on your package during transit.
4.3 Dispatch Time
Orders shipped via The Print Space or Choice Fulfilment are usually dispatched within 1-2 business days of payment of the order.
These warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouses will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Original artwork orders are shipped via courier and will leave the studio within 14 days of ordering.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address of Original Artwork Orders at any time before the order has been dispatched. Changing delivery address of orders placed via The Print Space or Teemill is down to the speed of the warehouse team, please get in touch ASAP if you need to change your delivery address.
4.5 P.O. Box Shipping
Orla Stevens will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using Royal Mail. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you initially noticing damage or if you are not present, please contact me with photo evidence and your order number.
7. Duties & Taxes
7.1 Sales Tax
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Orla Stevens encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Orla Stevens at the customers expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please e-mail us at
Shipping Policy Generated at Easyship.com [https://www.easyship.com]